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Customer
Services
Mission Statement To
be the most successful, customer focused and forward thinking supplier
of credit and business information in the UK. •
To maintain a hard working, enjoyable, vibrant culture where employees
are offered quality training and career progression.
Our
ongoing investment in people and technology means that you will receive
the best possible financial and commercial advice.
Credit Assist is committed to providing a high standard of Customer Service and to developing close working relationships with our clients on a personal basis at all levels. It is this depth of client relationship and high level of Customer Satisfaction, backed with the excellent data quality and value, that sets Credit Assist apart in the market. Our Customer Service experience includes the following... • Prompt answering of all telephone calls by a helpful individual who can deal immediately with the enquiry so that we do not waste our clients' time; •
To respond concisely and efficiently to all forms of communication
from customers, being clear about what action will be taken and when.
•
We follow through and deliver what we say we are going to do. • To treat all customers and potential customers courteously at all times being positive, polite, respectful, friendly, and professional. •
To consult our customers regularly to obtain feedback on our services
and to use that feedback positively. • To ensure our staff are skilled, motivated and have at their disposal the resources to work to a high standard. • Credit Assist has clear Mission and Vision Statements, as detailed above, and our Customer Service experience constantly reflects these goals. Please contact us and tell me what you think about our products and service - good or bad. However small or insignificant they may seem to you, your ideas and product suggestions are the things that help us form the path ahead, and we would be lost without them. I'm looking forward to your letters and phone calls, and will endeavour to uphold - and even improve - the exceptional service you have come to expect from Credit Assist. Thank you so much for your support, I thoroughly enjoy the close relationships we have developed with you. Michelle Longmuir
Financial and Credit Risk Reports
Sales Report
Unincorporated Business Report
Company Documents
Monitoring
International Reports Each International Report is charged separately and cannot be deducted from your outstanding credits. You will be invoiced individually for each report at the cost indicated below.
*Report
Prices – Recommended Retail Price excluding VAT AC
Assurance company
Those who decide how and why personal data are processed, known as data controllers (Credit reference agencies, information providers), must comply with the rules of good information handling, known as the Data Protection Principles, and the other requirements of the Data Protection Act. The rules of good information handling - the principles. Anyone processing personal data must comply with the eight enforceable principles of good practice. They say that data must be: |
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Credit Assist 2008 |
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