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- Customer Services
- Product and Prices
- Alpha Prefixes
- Data Protection Act
- Terms and Conditions


 



Customer Services

Mission Statement

To be the most successful, customer focused and forward thinking supplier of credit and business information in the UK.

Vision Statement

• To maintain a hard working, enjoyable, vibrant culture where employees are offered quality training and career progression.

• To maintain excellence in service, operating in an ethical manner to create a business with a quality reputation.

• To develop a business where all our team members operate towards a common goal via common business practices.

• To develop a business with professional systems and procedures that operate in an efficient and effective manner.

• To maintain a highly profitable business with strong recurring revenue and a positive cash flow.

• To continually develop a close relationship with our key business partners.

• To be the UK's number one supplier of professional sales reports for profiling new customers.

• To be one of the top suppliers of credit and business information measured by company turnover.

• To develop a leading brand that is synonymous with the supply of quality, up to date credit and business information.

Directors Statement

Credit Assist offers you quality business reports at competitive prices, brought to you on-line, 24 / 7.

Our highly experienced and focused management team is built on financial strength and strategic alliances.

Our ongoing investment in people and technology means that you will receive the best possible financial and commercial advice.

With all this behind us, we believe we are well positioned to help you tackle the business challenges facing your organisation.

We look forward to dealing with you and joining us on what promises to be an exciting and rewarding journey.


Customer Service Charter

Credit Assist is committed to providing a high standard of Customer Service and to developing close working relationships with our clients on a personal basis at all levels. It is this depth of client relationship and high level of Customer Satisfaction, backed with the excellent data quality and value, that sets Credit Assist apart in the market.

Our Customer Service experience includes the following...

• Prompt answering of all telephone calls by a helpful individual who can deal immediately with the enquiry so that we do not waste our clients' time;

• To respond concisely and efficiently to all forms of communication from customers, being clear about what action will be taken and when.

• We prefer to use plain language and not jargon, simplicity is paramount.

• We follow through and deliver what we say we are going to do.

• To provide high quality information and services from high quality staff.

• To treat all customers and potential customers courteously at all times being positive, polite, respectful, friendly, and professional.

• To consult our customers regularly to obtain feedback on our services and to use that feedback positively.

• To adhere to quality and procedural guidelines - they exist to ensure good practice and are for the benefit of both customers and staff.

• To ensure our staff are skilled, motivated and have at their disposal the resources to work to a high standard.

• Credit Assist has clear Mission and Vision Statements, as detailed above, and our Customer Service experience constantly reflects these goals.

Please contact us and tell me what you think about our products and service - good or bad. However small or insignificant they may seem to you, your ideas and product suggestions are the things that help us form the path ahead, and we would be lost without them. I'm looking forward to your letters and phone calls, and will endeavour to uphold - and even improve - the exceptional service you have come to expect from Credit Assist. Thank you so much for your support, I thoroughly enjoy the close relationships we have developed with you.

Michelle Longmuir



 


Product and Prices

Financial and Credit Risk Reports

Level One £8.00 8 points
Level Two £10.00 10 points
Level Three £14.00 14 points
Level Four £21.00 21 points
Credit Premier    

Sales Report

SalesScope Report £3.00 3 points
Directors Report £4.50 Report is Invoiced separately and cannot be deducted from your points.

Unincorporated Business Report

Non-Ltd Report £10.00 10 points

Company Documents

Company Documents £2.50 Per document

Monitoring

Cost per Company (1yr) £8.00 8 points

International Reports

Each International Report is charged separately and cannot be deducted from your outstanding credits. You will be invoiced individually for each report at the cost indicated below.

Region Cost
Western Europe £40.00
Rest of Europe £80.00
North America £50.00
Latin America £80.00
Middle East £80.00
Asia Pacific £100.00
Africa £100.00

*Report Prices – Recommended Retail Price excluding VAT






Alpha Prefixes

There are several alpha prefixes which are attached to company registration numbers. These are descriptive codes indicating the type of company registration. See below for an explanation for the various codes available.

AC Assurance company
FC
Foreign Company
E
Republic of Ireland Company
IP
Industrial Provident
LP
Limited Partnership
NF
Northern Irish Foreign Company
NI
Northern Irish Company
NC
Northern Irish Credit Union
NP
Northern Irish Industrial Provident
NR
Northern Irish Reconstituted
OC
Other Company
RC
Royal Charter
SA
Assurance Company Scottish
SC
Scottish Company
SF
Foreign Company - Scottish
SL
Limited Partnership - Scottish
SO
Other - Scottish
SP
Industrial Provident - Scottish
SR
Royal Charter - Scottish
SZ
Not Companies Act - Scottish
ZC
Not Companies Act - England & Wales





The Data Protection Act

The Data Protection Act applies to 'personal data' that is, data about identifiable living individuals. Credit Assist supplies personal data so as a user of Gateway you must be aware of your responsibilities.

Those who decide how and why personal data are processed, known as data controllers (Credit reference agencies, information providers), must comply with the rules of good information handling, known as the Data Protection Principles, and the other requirements of the Data Protection Act.

The rules of good information handling - the principles. Anyone processing personal data must comply with the eight enforceable principles of good practice. They say that data must be:

   
 

Principle

Explanation

1. Fair

Personal data is to be processed fairly and lawfully and in particular, shall not be processed unless at least one of these conditions is met:

Data subject has given consent, requires active communication. The processing is necessary with a view to a contract at the request of data subject. For legitimate interests - balanced so as not to prejudice the data subject.

2. Specific

Personal data shall be obtained for one or more specified purposes and must not be further processed in any manner incompatible with the original purpose(s). This means to:Give notice to the data subject (e.g. consent clauses). Notification to the Commissioner under the notification provisions.

3. Adequate

Personal data shall be adequate, relevant, and not excessive in relation to the purpose(s) for which they are processed.

4. Accurate

Personal data shall be accurate, and where necessary, kept up to date.

5. Retention

Personal data processed for any purpose(s) shall not be kept for longer than is necessary for that purpose(s).

6. Rights

Personal data shall be processed in accordance with the rights of the data subjects(s) under this act.

7. Security

Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data AND against accidental loss or destruction of, or damage to, personal data.

8. Transfer

Personal data shall not be transferred to a country or territory outside the European Economic Area (EEA) or Norway, Iceland and Liechtenstein, unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Processing personal data

'Processing' is broadly defined and takes place when any operation or set of operations is carried out on personal data. The Act requires that personal data be processed "fairly and lawfully". Personal data will not be considered to be processed fairly unless certain conditions are met.
A data subject must be told the identity of the data controller and why that information is or is to be processed.

Processing may only be carried out where one of the following conditions has been met:

- The individual has given his or her consent to the processing;

- The processing is necessary for the performance of a contract with the individual;

- The processing is required under a legal obligation;

- The processing is necessary to protect the vital interests of the individual;

- The processing is necessary to carry out public functions;

- The processing is necessary in order to pursue the legitimate interests of the data controller or third parties (unless it could prejudice the interests of the individual).

Processing sensitive data

The Data Protection Act makes specific provision for sensitive personal data. Sensitive data includes racial or ethnic origin; political opinions; religious or other beliefs; trade union membership; health; sex life; criminal proceedings or convictions.

Sensitive data can only be processed under strict conditions, which include:

- Having the explicit consent of the individual;

- Being required by law to process the data for employment purposes;

- Needing to process the information in order to protect the vital interests of the data subject or another;

- Dealing with the administration of justice or legal proceedings.

What does all this mean to you as an Gateway user?

YOU MUST HAVE ACTIVE CONSENT before you perform a search.

You must enter the title, a first name and date of birth (and middle initial if the applicant has one) - to ensure that the correct persons’ information is returned.

Once you have gained consent for a specific purpose - you must obtain further consent if you want to process it further. Please remember that ‘processing’ covers a vast range of activities to do with the data.

Be aware of the implications of the DPA, non-compliance could result in your business losing its DPA license and therefore, its ability to trade.

For further information please visit:

www.dataprotection.gov.uk





Terms and Conditions

These Terms and Conditions apply to the provision of commercial and consumer credit data, management and other services provided by the Supplier to the Customer. Unless expressly agreed in writing by the Supplier, they apply the exclusion of all other written or verbal representations, statements, proposal or agreements.

1. The following expressions shall have the following meanings:

Agreement means this, or any other Agreement, each of which shall incorporate these Terms and Conditions and any other special Terms and Conditions agreed in writing by the Customer and the Supplier.

Customer means any individual, firm, partnership, company or organisation or any other undertaking, which orders or receives from the Supplier any Credit Information or any other service as detailed herein.

Supplier means Credit Assist Limited, Registered in England Number 5002999.

Contributors
mean any party who owns or provides any of the data content or information, which is made available under this, or any Agreement. The identities of Contributors are made available on written request.

Credit Information
means any credit report or other business information of any kind supplied by the Supplier under this or any Agreement.

Points means one or more points of such value in sterling as the Supplier shall specify that maybe purchased by the Customer and used in payment for the services provided by the Supplier.

Start Date means the date at which the Customer can start using the Supplier's solution.

Invoice Plan means a Customer who wishes to pay for the use of the Supplier's solution via invoice as and when they wish to purchase Points.

Payment Plan means a Customer who wishes to pay for the use of the Supplier solution via Direct Debit.

2. All information provided by the Supplier under this or any Agreement shall be treated in confidence by the Customer and shall not otherwise than pursuant to a statutory duty or court order be communicated, copied or otherwise divulged to any other person or party whatsoever.

3. The Customer undertakes to use any Credit Information supplied by the Supplier or its Contributors only for general information and not as the basis for making any business or other decision.

4. The Credit Information made available to the Customer under this or any Agreement is the copyright property of the Supplier and its Contributors, except as expressly set out in this or any Agreement. All rights are reserved and the Customer shall not sell, rent out, disclose or sub-licence any part of any Credit Information without the written consent of the Supplier and its Contributors in each instance.

5. Credit Information provided to the Customer may in whole or part represent, be compiled from or contain expressions of advice or opinion based on data supplied by Contributors, the accuracy or completeness of which the Supplier is unable to verify. Neither the Supplier nor its Contributors warrant or guarantee the accuracy or completeness of any Credit Information provided to the Customer, or the validity of any advice or opinion contained therein. Nor do they make any representation in respect thereof and they accept no liability for any errors or omissions therein.

6. All times and dates quoted for delivery of any Credit Information are estimates only and the Supplier and its Contributors shall not be liable for any liability, loss or damage arising from the delay or failure of themselves or their officers, employees or agents in procuring, presenting, communicating or otherwise providing any Credit Information.

7. The Supplier and its Contributors shall not be liable for any loss or damage whatsoever as a result of the Customer's use of the Credit Information, its reliance on any advice or opinions expressed therein including any loss suffered by the Customer as a result of any claim by the subject of any such Credit Information arising from refusal of credit to its customers or other third parties or for any reason howsoever arising.

8. The Customer hereby indemnifies the Supplier, its officers, employees, agents or associates and its Contributors from and against any liability, loss or damage whatsoever (including costs and any necessary payments made in order to settle or compromise any claim) which it or they may suffer or incur directly or indirectly from any breach of any of the provisions of this or any Agreement by the Customer or by the Customer's employees or agents or by any other party acting through or with the Customer.

9. The fee payable by the Customer shall be in accordance with the Supplier's quoted rate from time to time for the service provided. The fee is exclusive of VAT, which shall be due at the rate ruling at the date of the Supplier's invoice.

10. The Customer has two payment options, either by way of invoice (Invoice Plan) or by way of Direct Debit (Payment Plan)

(a) For Invoice Plan customers, payment of the Agreement Value and VAT shall be due within 7 days from the date that the invoice is issued, to take place no earlier than the Start Date.

(b) For Payment Plan Customers, this Agreement will last for the Minimum Period and will then continue after the Minimum Period until it is cancelled. You can cancel this Agreement at the end of the Minimum Period or at any time after by giving us at least one months notice in writing.

(c) You may terminate this Agreement before the end of the Minimum Period by giving us one months written notice of termination AND paying us ALL the outstanding monthly payments (Termination Payment) up to the end of the Minimum Period.

11. The Customer shall not identify the Supplier or the Contributors as a source of reference except with the prior written consent of a director of the Supplier.

12. The Supplier may terminate this or any Agreement with immediate effect or decline to provide any Credit Information at any time if:

(a) The Customer fails to pay any invoice for the Supplier's charges under this or any Agreement.

(b) The Customer fails to remedy any breach of this or any Agreement within 30 days of receipt of notice of that breach.

(c) The Customer becomes insolvent or ceases to pay its debts as they fall due, or ceases in business, or goes into receivership or voluntary liquidation winding up or bankruptcy proceedings are commenced in respect of it.

(d) The Supplier is for any reason unable to continue supporting the service (or any part of it) or making it available to the Customer.

13. As from the effective date of termination of this or any Agreement in any circumstances, the Supplier may refuse the Customer access to the databases and the Supplier may take steps to invalidate the Customer's password and thereby prevent access but otherwise termination will not affect the Supplier 's entitlement to invoice and be paid for charges accrued under this or any Agreement or any other right or remedy which either party may have against each other.

14. Prepayments made by the Customer for Points (either by way of Invoice Plan or Payment Plan) shall be valid for an 18 month period from the date of the last invoice sent by the Supplier to the Customer and extension beyond this term shall be at the sole discretion of the Supplier. Payments shall be in accordance with clauses 9 to 10.

15. The Supplier shall not be liable for any default due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or other event beyond its reasonable control.

16. All requests received under the Consumer Credit Act or, where appropriate, the Data Protection Act shall be referred to the Supplier. Nothing in this or any Agreement shall prevent or hinder either the Supplier or the Customer from complying with their respective obligations as to disclosure or otherwise in connection with the aforementioned Acts.

17. The Supplier 's maximum liability under this or any Agreement shall be limited to the amount of the Supplier's invoice issued for the services.

18. This is the entire agreement between the Customer and the Supplier. Any provision of this or any Agreement which is unenforceable under any applicable law shall not affect the remaining provisions.

19. No waiver or forbearance by the Supplier (whether express or implied) in enforcing any of its rights under this or any Agreement shall prejudice its rights to do so in the future.

20. The Supplier and the Customer agree that Contributors have relied upon and will be entitled to have full benefit under The Contracts (Rights of Third Parties) Act 1999. All those provisions having a bearing on the use of their information and on the rights and liabilities arising out of such use including, but not limited to, those provisions of this or any Agreement in which there appear references to "Contributors".

21. The Supplier and the Customer agree that the data provided by the usage of the system can be used internally within the Supplier for marketing and analysis operations.

22. This Agreement shall be governed by, and construed in accordance with, English law which shall be the proper law of this or any Agreement and both parties hereby submit to the non-exclusive jurisdiction of the English courts.

23. Payment is strictly due in full within seven working days otherwise interest at 5% over FHBR (Finance House Base Rate) will be charged from invoice date. There is a standard charge of £40 for failed Direct Debits.


 

   
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© Credit Assist 2008
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