Times Newspapers nominated Credit Assist Ltd for the PPA Credit Supplier of the Year 2008 Award and submitted the following:

This Company has really impressed us over the last few years, mainly due to the level of service we receive from them. From experience, most companies’ service levels start off really well and after a while drop off. We always believe that you get what you pay for and if you want an “A star” service, that can be very expensive, but this has not been the case with Credit Assist Ltd.

Good Working Relationship with Client

Credit Assist offer a wide range of credit reporting services. One of the most difficult areas for us has been checking our overseas clients, as often these reports are difficult to interpret or there is a lack of information. Credit Assist offer a personal help desk service, which means that no matter what your question, they will endeavour to answer it or find a person who can. It is so refreshing that when you call a number you are not passed from pillar to post and the next steps are made very clear to you. They may not always find the answer you are looking for but they would have had a good attempt at trying for you and not charge you a fortune for doing so.

Good Communication & Feedback Skills

We are contacted on a regular basis and informed of updates on their products, often an improvement in service and with no change in our contract price. We are asked to give constructive feedback on the products and what if anything can be improved. This is so refreshing. But the main thing is that it is consistent, which has meant not having to search around for new suppliers.

On Credit Assist’s website there is an assistance and help page which is a mine of information on credit reporting terminology (an example is enclosed), Data Protection and a user guide on how to get the best from the site. So if you are a new or experienced user of credit reporting this company make a really integral process seem easy.

We would like other Publishers to know about Credit Assist and the exceptional services and value for money they offer, to benefit from their expertise in this field and enjoy a level of service that is indeed “A star”